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Global Travel & Expense Support Specialist - Remote

Posted 3 weeks ago
Customer Service
Full Time
Costa Rica

Overview

We are seeking a Global Travel & Expense (T&E) Support Specialist to serve as the first point of contact for employees needing assistance with travel and expense-related inquiries.

In Short

  • Act as the primary point of contact for travel, expense, and M&E-related questions.
  • Provide timely and accurate responses to inquiries related to corporate travel policies.
  • Troubleshoot and escalate complex issues.
  • Assist employees with corporate card applications and troubleshooting.
  • Manage the booking and payment process for non-employee travelers.
  • Manage a ticketing system to track and resolve requests efficiently.
  • Generate and analyze reports related to travel spend and policy compliance.
  • Identify trends and opportunities for process improvements.
  • Work closely with cross-functional teams on data share and accuracy.
  • Conduct ad-hoc analysis and special projects for travel and expenses.

Requirements

  • 3+ years of experience in travel, expense, finance, or TMC support roles.
  • Excellent customer service skills.
  • Strong understanding of corporate travel policies and T&E management systems.
  • Experience with Slack and ticketing systems is a plus.
  • Strong problem-solving skills.
  • High attention to detail and policy compliance.
  • Comfortable working independently and collaboratively.

Benefits

  • Opportunity to work in a fast-growing company.
  • Collaborative work environment.
  • Emphasis on innovation and personal growth.
Snowflake logo

Snowflake

Snowflake is an innovative and rapidly growing company focused on transforming the way organizations manage and utilize data in the cloud. With a strong emphasis on customer education and training, Snowflake aims to empower its clients and partners by providing comprehensive technical instruction and resources. The company operates in a large and expanding market, offering a unique opportunity for professionals to contribute to high-impact educational initiatives that facilitate the onboarding and mastery of its cutting-edge data warehousing solutions.

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