Clinical Account Manager - Remote

Overview

The Clinical Account Manager at SmithRx plays a crucial role in ensuring client satisfaction and retention by providing expert clinical consultation and managing pharmacy benefit services.

In Short

• Collaborates with clients to provide clinical expertise on drug spend and utilization.
• Provides superior clinical consultation focused on client satisfaction and retention.
• Analyzes claims data to identify trends and cost-saving opportunities.
• Explains formulary and clinical program value propositions to clients.
• Supports communications of formulary changes and program updates.
• Recommends clinical programs for cost savings.
• Stays current with market trends and provides clinical market intelligence.
• Communicates drug information and responds to clinical inquiries.
• Creates and updates clinical marketing materials.
• Collaborates on clinical aspects of client quarterly reviews.

Requirements

• Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D.
• Current and unrestricted Pharmacist license (any state).
• 5+ years of experience as a licensed pharmacist.
• 3+ years of experience in healthcare benefits, account management, or pharmacy benefits.
• 3+ years in a client-facing role with external clients.
• Executive-level communication and interpersonal skills.
• Passion for customer experience and satisfaction.
• Self-driven, results-oriented work ethic.
• Ability to take initiative with little direction.
• Empathic communicator with a consultative approach.

Benefits

• Competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance.
• Flexible Spending Benefits.
• 401(k) Retirement Savings Program.
• Short-term and long-term disability.
• Discretionary Paid Time Off.
• 12 Paid Holidays.
• Wellness Benefits.
• Commuter Benefits.
• Paid Parental Leave benefits.
• Employee Assistance Program (EAP).
• Professional development and training opportunities.