Customer Success Manager - Spanish or Italian Speaking - Remote

Overview

Smartsheet is looking for a Spanish or Italian speaking Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region.

In Short

• Lead the onboarding of enterprise-level customers.
• Design and execute a comprehensive customer engagement strategy.
• Act as a Smartsheet expert and trusted advisor.
• Conduct regular Customer Success Reviews.
• Develop scalable tools and frameworks for customer success.
• Analyse usage data to uncover trends and insights.
• Serve as the primary point of contact for high-impact customer situations.
• Collaborate with Sales and Professional Services.
• Provide critical customer feedback to Product, Marketing, and Sales teams.
• Consistently meet or exceed performance goals.

Requirements

• Fluency in Spanish or Italian.
• Proven account management experience in SaaS environments.
• Bachelor's degree in a relevant field preferred.
• Experience maintaining valuable relationships with diverse customers.
• Outstanding task management skills.
• Passion for web-based technologies.
• The ability to explain technical subjects to non-technical personnel.
• Willingness to travel periodically.
• Legally eligible to work in the UK.

Benefits

• Employer-paid Private Medical and Dental.
• Monthly contributions toward your pension.
• Monthly stipend to support work and productivity.
• 25 days paid Holiday + Bank Holidays + Flexible Time Away Program.
• 20 weeks fully paid Maternity Leave.
• 12 weeks fully paid Paternity/Adoption Leave.
• Personal paid Volunteer Day.
• Opportunities for professional growth and development.
• Company Funded Perks including counseling membership.
• Teleworking options from any registered location in the UK.