Business Systems Manager, Customer Success - Digital and Scale - Remote

Overview

Smartsheet is looking for a Business Systems Manager, Customer Success - Digital and Scale. You will partner closely with the Customer Success Teams and Leaders, Business Intelligence Team, and Revenue Operations to optimize the customer journey, enhance digital engagement, and ensure our customers achieve maximum value from Smartsheet.

In Short

• Oversee the design and administration of Customer Success systems.
• Identify opportunities for system enhancements and process improvements.
• Collaborate with various teams on system upgrades and new integrations.
• Maintain dashboards and reports to track key performance indicators.
• Analyze data to identify trends and areas for improvement.
• Evaluate and streamline Customer Success processes.
• Implement best practices for system usage and data management.
• Provide training and support to team members on system usage.
• Serve as the primary point of contact for system-related inquiries.
• Participate in cross-functional projects to support business goals.

Requirements

• 5+ years of experience in business systems management.
• Strong knowledge of Customer Success Management systems.
• Experience with SQL, Excel, and BI platforms.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with process improvement methodologies is a plus.
• Passion for web-based technologies.
• Strong presentation skills.
• Advanced analytical skills with a focus on actionable insights.

Benefits

• 100% employer-paid medical/vision and dental coverage options.
• 401k Match to help you save for your future.
• Flexible Time Away Program and Sick Time Off.
• 12 paid holidays per year.
• Up to 24 weeks of Parental Leave.
• Opportunities for professional growth and development.
• Monthly stipend to support work and productivity.
• Company Funded Perks including local retail discounts.
• Teleworking options from any registered location in the U.S.