Manager of User Training and Engagement - Remote

Overview

SmarterDx is seeking a Manager of User Training and Engagement to build our first formal client-facing training function. In this foundational role, you will design, develop, and deploy scalable training experiences that empower hospital mid-revenue cycle teams, including CDI specialists, coders, and physician advisors, to confidently use our AI-powered clinical insight platform. You’ll accomplish this by creating the playbook for our internal teams to consistently deliver an exceptional onboarding experience for our current and future products.

This is a role that will shape how SmarterDx trains and supports users at scale. You’ll partner closely with Product, Customer Success, Clinical SMEs, Marketing, and Implementation — helping to identify, prioritize, and close documentation and knowledge gaps. Comfort with complexity, passion for clarity, and the ability to translate technical workflows into intuitive learning materials are key.

In Short

• Build a structured, scalable client onboarding and training experience for technical end users across diverse roles within the revenue cycle.
• Develop and maintain reusable “train-the-trainer” materials.
• Partner with subject matter experts to understand real-world use cases.
• Create modular, role-specific learning assets.
• Work directly with users to identify pain points.
• Define success metrics for user enablement.
• Thrive in ambiguity by driving projects forward.
• Champion the voice of the user.

Requirements

• 5+ years of experience designing and delivering user training.
• Strong instructional design foundation.
• Demonstrated success in cross-functional collaboration.
• Exceptional written and verbal communication skills.
• High degree of autonomy and initiative.
• Experience in a start-up environment.
• Deep collaboration skills.

Benefits

• Medical, Dental & Vision coverage.
• One Medical Membership.
• Paid Parental Leave.
• Remote-First Team with home office reimbursement.
• Unlimited PTO & 10 Holidays.
• Learning & Development Budget.
• 401(k) with Traditional & Roth Options.
• Minimal Bureaucracy.
• Incredible Teammates!