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Banking Client Services Specialist (German) - Remote

Posted 2 weeks ago
Customer Service
Full Time
Spain
20,730 EUR/year

Overview

Engage with high-profile clients of a leading European digital bank, providing expert financial advice and introducing cutting-edge banking products with attractive returns.

In Short

  • Deliver exceptional customer support via calls, emails, WhatsApp, and chat platforms for banking clients in the German market.
  • Handle inquiries related to banking services, account management, transfers, and more.
  • Manage back-office tasks including email and WhatsApp correspondence.
  • Promote innovative banking products while adhering to transparency and regulatory standards.
  • Monitor and report anomalies in applications, ensuring compliance with internal and external regulations.
  • Achieve set quality standards and sales targets.

Requirements

  • Preferably a degree in Business Administration, Mathematics, or Law.
  • Proficiency in MS Office applications (Excel, Word, PowerPoint, Access).
  • Fluent in German at a C2 level.
  • Customer-focused with strong empathy and active listening skills.
  • Excellent verbal and written communication abilities.
  • Analytical mindset with the ability to grasp new concepts independently.
  • Strong commercial acumen and adeptness in client interactions.
  • Effective problem-solving skills and a proactive, results-oriented approach.
  • Ability to thrive in dynamic environments and adapt to evolving technologies.
  • Previous banking experience is advantageous.

Benefits

  • Full-time position, 38.5 hours per week, Monday to Sunday (with 2 days off per week and 2 weekends off per month), from 2:00 p.m. to 10:00 p.m.
  • Permanent contract with a competitive salary of 20,730 EUR gross per year.
  • 32 calendar days of annual leave.
  • Opportunity for career advancement within a global leader in banking services.

S.S

SkillMatch Solutions

SkillMatch Solutions is a leading global travel portal dedicated to creating unforgettable travel experiences for customers around the world. With a focus on exceptional customer service, the company supports a diverse clientele, particularly German-speaking travelers, by providing personalized assistance and resolving travel-related issues. SkillMatch Solutions fosters a collaborative and innovative work environment, offering comprehensive training, flexible remote work options, and opportunities for career advancement. The company values diversity and inclusivity, aiming to redefine the travel experience for millions of customers globally.

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