Support Engineer - Remote

Overview

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

In Short

• Join a global leader in CPaaS and mobile customer engagement.
• Work as a Support Engineer in a remote capacity.
• Provide technical assistance and troubleshooting.
• Write incident reports and handle customer communication.
• Participate in a rotating on-call schedule for 24/7 emergency support.
• Normal working hours are weekdays with occasional weekend shifts.
• Work closely with the Support team across Americas & Europe.
• Opportunity to travel occasionally based on needs.
• Be part of a team that handles over 147 billion conversations every year.
• Contribute to the delivery of Messaging solutions worldwide.

Requirements

• Experience in technical support or a related field.
• Strong troubleshooting skills.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Willingness to participate in on-call support.
• Familiarity with messaging solutions is a plus.
• Ability to work remotely and manage time effectively.
• Flexibility to work weekends if required.
• Team player with a proactive approach.
• Fluency in English; additional languages are a plus.

Benefits

• Work in a dynamic and innovative environment.
• Opportunity for professional growth and development.
• Flexible working hours.
• Remote work options.
• Collaborate with a global team.
• Engage in exciting projects in the CPaaS industry.
• Competitive salary and benefits package.
• Access to training and resources.
• Participate in a culture of continuous improvement.
• Be part of a company that values diversity and inclusion.