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Senior UX Researcher - Remote

Posted 7 weeks ago
Design
Full Time
USA

Overview

We are looking for a Senior UX Researcher who is passionate about championing user insights and driving a customer-centric culture across a large organization. In this role, you will lead high-impact research, evangelize findings across teams, and champion research insights with aims of influencing product strategy, design, and business decisions.

In Short

  • Lead high-impact UX research initiatives.
  • Evangelize research insights across the organization.
  • Communicate findings through engaging narratives and presentations.
  • Collaborate with product teams to develop strategic roadmaps.
  • Apply qualitative and quantitative research methods.
  • Synthesize insights to enhance user experience understanding.
  • Facilitate workshops to translate findings into product improvements.
  • Provide mentorship to product managers and designers.
  • Influence leadership with data-driven insights.
  • Foster a customer-centric culture within the organization.

Requirements

  • Proven experience in UX research.
  • Strong communication and storytelling skills.
  • Ability to synthesize complex data into actionable insights.
  • Experience with qualitative and quantitative research methodologies.
  • Proficiency in facilitating workshops and engaging stakeholders.
  • Growth mindset and adaptability in a dynamic environment.
  • Experience mentoring or training others in user-centered design.
  • Strong collaboration skills across cross-functional teams.
  • Ability to influence decision-making through compelling narratives.
  • Passion for understanding user needs and driving product impact.

Benefits

  • Opportunity to shape the Voice of the Customer team.
  • Work in a dynamic and collaborative environment.
  • Be part of a company that values user insights.
  • Professional growth and development opportunities.
  • Flexible working arrangements.
  • Competitive compensation package.
  • Access to resources and tools for research.
  • Engagement in cross-functional projects.
  • Supportive team culture.
  • Impactful work that influences product strategy.
Sinch logo

Sinch

Sinch is a leading communications platform that connects businesses and individuals through innovative tools for personal engagement. With a strong focus on enhancing customer experiences, Sinch partners with both global enterprises and local startups, providing them with reliable mobile messaging, voice, and email solutions. The company is recognized for its pioneering role in cloud communications, handling an impressive 25 billion API calls annually. Sinch's commitment to security and integrity is evident in its proactive approach to combating fraud and spam across its messaging platforms, ensuring a safe and engaging environment for users.

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