ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

In Short

Prioritize and drive a research program that delivers the best user experience for a group of product teams
Leverage various methodologies to de-risk product and design assumptions with research and data
Conduct follow-up interviews to help understand customer feedback in specific product areas
Conduct ongoing research and engage in brainstorming sessions to inform solutions and designs
Iteratively test concepts and prototypes to shape the design
Run satisfaction surveys, follow-up usability studies and interviews to understand why we are or are not seeing the intended behavior of new features after launch
For all research studies, own the following processes:

Identify the best qualitative or quantitative method(s) based on research questions, timeline and resourcing
Determine the right target audience and recruit/schedule participants accordingly
Write up study plans and identify the research goals along with what methodology to use
Communicate research learnings to our teams and help drive product or design decisions

Requirements

5+ years of product research experience for online SaaS applications, especially multi-product platforms
Advanced experience with survey planning and analysis
Proficiency and comfort with facilitating customer interviews
Passionate about using data to inform product decisions
Ability to quickly understand how products work and what their value prop is
Adaptable and self-sufficient, with strong organization and project management skills
Collaborative with cross-functional teams
Able to iterate quickly and partner with design in an agile development process
Familiar with qualitative and quantitative research methods
An ability to present your work with confidence
Experience working with all levels of the organization from junior PMs to C-Suite executives
Ability to prioritize projects, communicate progress, and deliver on time