Senior Documentation Specialist / Technical Writer - Remote

Overview

The Senior Documentation Specialist/Technical Writer will be responsible for writing, maintaining, and publishing user-friendly documentation for the Communications API and Design System, ensuring a delightful developer experience.

In Short

• Engage with developers to understand the ClickSend API.
• Collaborate with the developer community for documentation alignment.
• Manage API documentation with a consistent format.
• Write user-friendly content to simplify complex information.
• Provide code snippets and technical content for the developer portal.
• Advocate for technical users through customer-centric research.
• Assess current documentation and innovate for improvements.
• Support the creation of a company-wide design system.
• Collaborate with brand copywriters for consistent content tone.
• Facilitate technical training for internal teams.

Requirements

• 4-7 years of experience in technical documentation.
• Experience writing for multiple audiences.
• Ability to gather complex technical information from engineering teams.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience with APIs or API documentation.
• Prior development experience in front-end or back-end languages.
• Ability to work independently and meet deadlines.

Benefits

• Flexible remote work options.
• Birthday day off to celebrate.
• Generous annual leave program.
• Comprehensive medical insurance.
• Monthly home internet allowance.
• Free virtual counseling resources through the Employee Assistance Program.