Technical Training and Documentation Specialist - Remote

Overview

As a Technical Trainer at BUMP, you will be responsible for creating and delivering in-depth training sessions and materials that improve user experiences, support successful product launches, and provide ongoing assistance to BUMP Partners.

In Short

• Design and develop comprehensive training programs and materials.
• Deliver engaging training sessions, both in-person and virtually.
• Evaluate training needs and tailor programs accordingly.
• Assess training effectiveness and make necessary adjustments.
• Stay updated with industry trends and best practices.
• Provide ongoing support and guidance to trainees.
• Collaborate with other departments to align training programs.
• Maintain accurate records of training activities.
• Create opportunities for hands-on learning experiences.
• Adapt training methods to accommodate different learning styles.

Requirements

• Bachelor's degree in Education, Computer Science, or related field.
• 5+ years of experience in technical training or related field.
• Experience creating and maintaining documentation.
• Proficiency in MS O365, MS Publisher, MS Visio.
• Strong interpersonal and communication skills.
• Critical thinking and problem-solving skills.
• Organizational and time management skills.
• Ability to travel domestically/internationally approx. 3-5 weeks/year.
• Ability to work outside of normal business hours as required.

Benefits

• Competitive total compensation package.
• Defined contribution pension plan with company matching.
• Best-in-class health, medical, and life insurance benefits.
• Access to virtual and telehealth services.
• Progressive fertility, adoption, and surrogacy benefits.
• Wealth of learning opportunities and challenging work.
• Supportive and inclusive work environment.