Customer Success Manager - Remote

Overview

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!

In Short

• Serve as the main contact for all users on the account, identifying client pain points and defining client success.
• Manage the onboarding process, provide comprehensive training, and boost engagement with Similarweb's offerings.
• Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
• Identify and mitigate risks of account churn by implementing proactive measures to retain customers.
• Ensure clients are actively engaged with the platform, utilizing data-driven insights.
• Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
• Develop strong subject matter expertise across all Similarweb solutions.

Requirements

• Client-facing experience in a Customer Success and/or Account Management role.
• Excellent relationship-building skills with the ability to quickly establish rapport and trust.
• Analytical and consultative mindset, capable of quickly identifying solutions to problems.
• Strong presentation and storytelling abilities, particularly in analyzing data.
• Team player with the ability to collaborate effectively with colleagues.
• Self-motivated, proactive, with an ownership mindset and results-driven approach.
• 2-3 years of experience in roles such as analyst, consulting, or digital marketing.
• Solid understanding and experience in digital marketing - Advantage.
• Native level written and speaking Japanese.
• Willingness to use English at work (read and spoken).

Benefits

• Competitive compensation packages.
• Regular team outings and happy hours.
• Opportunities for career growth and development.
• Inclusive workplace culture.