Senior Field Service Technician - Remote

Overview

The Senior Field Service Technician will perform installation and provide on-demand service and training for various industrial equipment. This role requires travel and involves working with customers to ensure product compatibility and effective solutions.

In Short

• Fully remote position for candidates based in the Philadelphia, PA area.
• Perform installation and maintenance of industrial packaging equipment.
• Document service activities and manage schedules.
• Diagnose and troubleshoot mechanical and electrical issues.
• Provide technical support and training to technicians.
• Read and interpret blueprints and schematics.
• Maintain customer relationships and report on service performance.
• Conduct training programs for customers and service representatives.
• Prepare reports on non-conformance and service issues.
• Assist in inventory management and sourcing of parts.

Requirements

• High School Degree or Technical College Degree.
• 4-5 years of relevant experience.
• Experience with electrical, mechanical, and PLC systems.
• Proficient in Microsoft Office applications.
• Desirable: Professional training in electrical, mechanical, or automation fields.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• 401k plan with company matching.
• Paid time off and life insurance.
• Wellness perks available.
• Benefits start the month following the hire date.