Technical Support Engineer (API Focus) - Remote

Overview

We are looking for a skilled and motivated Technical Support Engineer to join our dynamic and fast-paced team. In this role, you will be responsible for developing, maintaining, and optimizing customer operations workflows and integrations across various platforms. You will collaborate closely with both internal teams and external partners to ensure seamless onboarding, support, and integration processes.

In Short

• Design, develop, and maintain system integrations using various programming languages, APIs, and platforms.
• Write and optimize SQL queries for data retrieval, analysis, and manipulation in BigQuery.
• Develop and maintain web applications using HTML, JavaScript, and other web technologies.
• Configure and customize Salesforce (SFDC) to meet business requirements.
• Manage and automate workflows within Jira using JQL and Jira APIs.
• Develop scripts in Python and Google Apps Script for automation and data processing tasks.
• Use 3rd party self-serve solutions to build new solutions for customer operations.
• Work with the Google Cloud Platform to deploy and manage applications.
• Implement and manage integrations with Slack and other communication platforms.
• Document technical specifications and development processes.

Requirements

• 2+ years of software development experience.
• Proficiency in SQL, with experience using BigQuery SQL.
• Solid understanding of HTML, JavaScript, and HTTP request methods.
• Hands-on experience with various APIs (Salesforce, Jira, Google, Slack).
• Familiarity with business intelligence (BI) tools such as Looker, Tableau, and Power BI.
• Strong troubleshooting skills.
• At least an Upper-Intermediate level of English.

Benefits

• Opportunity to develop your technical career in a fast-moving industry.
• Collaborative work environment with internal teams and external partners.
• Work on diverse projects across various platforms.
• Flexible working conditions.
• Engaging company culture focused on innovation.