Player Support Specialist (JP/EN) - Night Shift - Remote

Overview

The Player Support Specialist will be responsible for supporting player service operations, including language translation and responding to player issues.

In Short

• Support the Player service operations including evaluating, monitoring, and analyzing results.
• Implement changes based on analysis of player service operations.
• Perform JP-EN and EN-JP language translation and proofreading.
• Respond to player issues via chat and email.
• Assist with password resets and other player inquiries.
• Work during the night shift from 3AM to 12PM.
• Available to support players 365 days a year, including weekends and holidays.
• Shift work required.

Requirements

• Fluency in Japanese and English.
• Experience in customer service or player support.
• Strong communication skills.
• Ability to work night shifts.
• Proficiency in handling chat and email support.

Benefits

• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.
• Chance to work in the gaming industry.