Success Coach - US - Remote

Overview

The Success Coach role at Showpad focuses on guiding customers in the effective adoption of Showpad solutions, ensuring they realize value from the platform.

In Short

• Work with customers to improve their health and adoption of Showpad solutions.
• Consult on best practices and provide training for new admins.
• Analyze customer situations using internal data tools.
• Execute customer engagement plays from start to finish.
• Maintain communication with Account Managers for status updates.
• Stay updated on Showpad product changes and integrations.
• Document customer interactions in Gainsight/Salesforce.
• Support the development of standardized adoption playbooks.

Requirements

• 2 years in a customer-facing role in SaaS.
• Comfort with high volume customer engagements.
• Strong focus on goals and work ethic.
• Excitement for building a leading customer experience function.

Benefits

• Inclusive work environment that celebrates diversity.
• Paid parental leave and holidays.
• Paid time off for volunteering and personal development.
• Opportunities for professional growth.