Technical Support Engineer III - Atlassian Administrator - Remote

Overview

The Technical Support Engineer III will serve as an Atlassian Administrator with advanced proficiency in Jira Service Management, responsible for supporting, maintaining, and extending our Atlassian suite.

In Short

• Translating business requirements into Jira Service Management solutions.
• Providing end user support for Atlassian products.
• Creating JSM projects, queries, reports, and dashboards.
• Developing JSM workflows and notification schemes.
• Maintaining automations in Atlassian products.
• Configuring and managing development sandboxes.
• Installing and configuring plugins to extend JSM capabilities.
• Building dashboards and supporting JSM configurations.
• Additional duties as necessary.

Requirements

• Bachelor's degree in computer science or related field.
• Minimum 10 years of experience interacting with customers.
• Minimum 5 years of experience as a Jira Administrator.
• Excellent diagnostic and troubleshooting skills.
• Passion for providing legendary customer service.
• Ability to self-organize and adapt quickly.
• Basic understanding of Java and SQL.
• Preferred experience with Scriptrunner.

Benefits

• Medical, Term & Accidental Insurance.
• All Purpose Leave: 12 days.
• Earned Leave: 15 days.
• Public Holiday: 12 days.
• Generous Maternity & Paternity Leave.
• Quarterly Wellness Day.
• Work From Home Allowance.