Groups Service Coordinator - Remote

Overview

We are looking for a full-time Groups Service Coordinator with personable communication skills and a strong work ethic to join our team. Our client is a Tour Operator and part of a Travel Group which is a collection of award-winning travel brands with the common goal of creating amazing destination celebrations worldwide.

In Short

• Build relationships within the organization (resorts/travel agents/sales representatives)
• Manage all points of the group from contracting through time of travel
• Process room block changes, update reservations, cancellations, and load group product rates
• Ensure all group deadlines such as deposits, final payments, and rooming lists are met
• Finalize accounting details of the group
• Assist with amendments/addendums for group contracts
• Process refund requests
• Learn and understand the product of each hotel vendor
• Must be very detail-oriented and proficient in Word, Outlook, Excel
• Strong verbal and written communication skills; team-oriented

Requirements

• Travel experience preferred but not required
• Provide consistent, dependable, and accurate follow-through with responsibilities
• Ability to prioritize daily responsibilities and demonstrate good time management
• Gather appropriate level of information needed to make decisions
• Escalate issues to upper management when appropriate
• Fluent in English is a MUST

Benefits

• This is a contracted and 100% remote position
• Flexible shift choice from 8:30am - 5:00pm EST OR 9:00am - 5:30pm EST OR 9:30am - 6:00pm EST