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Call Center Analyst - Remote

Posted 5 days ago
Customer Service
Full Time
USA

Overview

The Call Center Analyst position focuses on quality control, reporting, and improving scheduling workflows in a healthcare contact center environment.

In Short

  • Supports the WVU Medicine Contact Center operations.
  • Specializes in quality control and reporting.
  • Maintains and updates local SharePoint site.
  • Assists in scheduling efficiencies for ambulatory departments.
  • Collaborates with various departments to enhance patient services.
  • Prepares reporting data for call volumes and user productivity.
  • Acts as a liaison with internal and external customers.
  • Participates in committees and additional projects.
  • Conducts training for Contact Center staff.
  • Analyzes and resolves scheduling issues within Epic.

Requirements

  • High School Diploma or equivalent.
  • Certification: Epic Cadence within three years of hire.
  • Two years of Epic scheduling experience.
  • Experience in mentoring and training.
  • Strong analytical and problem-solving skills.
  • Ability to handle confidential information.
  • Excellent oral and written communication skills.
  • Ability to work in a high-stress environment.
  • Proficiency in office software applications.
  • Flexibility and ability to prioritize tasks.

Benefits

  • Work in a supportive healthcare environment.
  • Opportunity for professional development and training.
  • Engagement in various projects and committees.
  • Potential for flexible work arrangements.
  • Access to healthcare resources and support.

S.W.H.C

SHC WVUHS Home Care

The West Virginia University Health System is the largest health system in West Virginia, comprising over 20 hospitals, including a children's hospital and five specialized institutes. With more than 2,700 beds, it serves as the state's largest private employer and is anchored by a 700-bed academic medical center located in Morgantown, West Virginia. The health system is dedicated to providing high-quality healthcare services and is committed to education, research, and community health initiatives.

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