Care Management Outreach Specialist - Remote

Overview

The Care Management Outreach Specialist at Sharecare is responsible for scheduling members for enrollment into care management programs, providing high-quality telephonic and digital enrollment in a virtual call center environment.

In Short

• Remote position with a start date of December 1, 2025.
• Shift: Monday – Friday, 8:30 AM - 5 PM CST.
• Compensation is set at $18.00/hour.
• Utilize automated dialing systems to make outbound calls.
• Explain the VBCM program and schedule appointments for members.
• Maintain accurate data entry and communication.
• Provide clerical support as needed.
• Participate in team meetings and huddles.
• Demonstrate strong customer service and communication skills.
• Work effectively in a fast-paced environment.

Requirements

• High school diploma required.
• Minimum of one year experience in sales or customer service.
• Experience in clinical environments preferred.
• Strong verbal and written communication skills.
• Ability to work with all levels of management.
• Proficient in Microsoft Office Suite.
• Strong organizational and problem-solving skills.
• Ability to adapt to changing priorities.
• Demonstrated professionalism and resilience.
• Experience in a call center environment is a plus.

Benefits

• Opportunity to work in a leading digital health company.
• Supportive and collaborative work environment.
• Comprehensive training provided.
• Potential for career growth within the company.
• Access to health and wellness resources.
• Flexible remote work arrangements.