Part-Time Customer Support Representative - Remote

Overview

As a Part-Time Customer Support Representative at Shakepay, you will be integral in creating a seamless experience for customers, helping them navigate issues and ensuring their satisfaction.

In Short

• 3-month contract position
• Remote work available for residents in Canada
• Flexible work hours, minimum of 10 hours per week
• Engage with customers through chat and email
• Diagnose and resolve customer issues
• Collaborate with team members to resolve inquiries
• Assist with account verification (KYC)
• Attend training sessions and meetings
• Must have 1+ years of customer support experience
• Strong attention to detail and communication skills

Requirements

• 1+ years of experience in customer support
• Strong attention to detail
• Excellent written and verbal communication skills
• Adaptability to change
• Basic knowledge of digital currencies is a plus

Benefits

• Remote-friendly work environment
• Opportunities for continuous learning and growth
• Quarterly team-building events
• Be part of a mission to revolutionize financial services
• Impact millions of Canadians with cryptocurrency solutions