Customer Support Representative (Part-Time) - Remote

Overview

As a Customer Support Representative at mokebo®, you will assist customers with inquiries via phone, chat, and email, ensuring a high level of customer satisfaction and experience.

In Short

• Handle customer inquiries through various channels.
• Prioritize problem-solving to enhance customer happiness.
• Manage customer experiences and feedback effectively.
• Work with ticketing tools like Zendesk.
• Collaborate respectfully within a team environment.
• Adapt to a start-up culture and contribute to company growth.
• Engage in continuous personal and professional development.
• Enjoy flexible working arrangements, both remote and in-office.
• Participate in team events and enjoy corporate benefits.
• Receive comprehensive onboarding and necessary equipment.

Requirements

• Experience in customer support roles.
• Strong written and verbal communication skills.
• Ability to type quickly and accurately.
• Familiarity with inventory management and ticketing tools.
• Good English language skills are recommended.
• Team player with a constructive approach to feedback.
• Open-minded and flexible, willing to contribute wherever needed.
• Motivated by using common software tools.

Benefits

• Join a young, dynamic team in an agile work environment.
• Experience true flexibility with hybrid work options.
• Enjoy corporate benefits including discounts and team events.
• Receive free coffee and occasional after-work drinks.
• Participate in a structured onboarding process.