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Senior Merchant Experience Agent - Remote

Posted 2 weeks ago
Customer Service
Full Time
Colombia

Overview

Sezzle is on a mission to financially empower the next generation by revolutionizing the shopping experience through innovative technology and interest-free installment plans.

In Short

  • Seeking a Senior Merchant Experience Agent.
  • Oversee phone and ticket queues from partnered merchants.
  • Ensure successful onboarding and satisfaction of Merchant Accounts.
  • Measure Merchant satisfaction through NPS reviews and scores.
  • Collaborate with management on tasks and projects.
  • Track and manage KPI improvements.

Requirements

  • Experience in B2B support and/or account management.
  • Background in customer service.
  • Strong communication and listening skills.
  • Intermediate to advanced computer skills.
  • Ability to adapt to product and procedure changes.

Benefits

  • Dynamic, fast-paced work environment.
  • Opportunities for career advancement.
  • Innovative team culture.
Sezzle logo

Sezzle

Sezzle is a financial technology company that provides a buy now, pay later (BNPL) solution, enabling consumers to make purchases and pay for them over time without incurring interest. The company aims to empower shoppers by offering flexible payment options while promoting responsible spending. Sezzle partners with various retailers to enhance the shopping experience and drive sales, making it easier for consumers to manage their finances.

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