Customer Service Agent (English/French) - Remote

Overview

This is a remote position for candidates based in Canada, offering an exciting opportunity to work as a Customer Service Agent with Sezzle, a company focused on revolutionizing the shopping experience.

In Short

• Provide empathetic and customer-oriented support.
• Assist customers with inquiries via email, live chat, and phone.
• Collaborate with the customer support team to build trust.
• Gather feedback from customers to improve services.
• Act as an advocate for customers in product and process improvements.
• Communicate trends and suggest innovative solutions.

Requirements

• Excellent communication and interpersonal skills.
• Fluent in English and French.
• 3+ years of customer support experience.
• Experience with email, phone, and live chat support.
• Strong problem-solving skills.
• Bachelor’s degree or equivalent experience.
• Experience with Zendesk, LiveAgent, or Jira is a plus.

Benefits

• Competitive salary and bonus structure.
• Health insurance (medical, dental, vision).
• Volunteer hours and sabbatical.
• Discounted gym membership.
• Collaborative work environment.
• Opportunity for career advancement in a growing FinTech company.