Chargeback Operations Analyst - Remote

Overview

Sezzle is on a mission to financially empower the next generation by revolutionizing the shopping experience with innovative technology and interest-free installment plans.

In Short

• Seeking a Chargeback Operations Analyst with high IQ and EQ.
• Analyze and respond to card and ACH disputes.
• Work closely with fraud/risk and customer disputes teams.
• Investigate disputed transactions and resolve issues.
• Collaborate with various teams to improve processes.
• Maintain strong knowledge of fraud prevention techniques.
• Meet service level agreements for timely case resolution.
• Handle escalations professionally.

Requirements

• Bachelor's degree from an accredited institution.
• Minimum 1 year of experience in chargebacks or fraud incidents.
• Experience in data analysis and decision-making.
• Attention to detail and multitasking ability.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to work independently after training.
• Able to work through holidays.

Benefits

• Dynamic and fast-paced work environment.
• Opportunities for career advancement.
• Collaborative team culture.
• Innovative and impactful work in fintech.