Manager, Project Services - Remote

Overview

ServiceTrade is a leading SaaS company transforming the fire protection and mechanical industries. We’re seeking a motivated and skilled Manager, Project Services to join our growing team. As a Manager, Project Services, you will be responsible for leading a team of consultants and subject matter experts dedicated to the optimization, upkeep, and ongoing success of ServiceTrade’s existing customers.

In Short

• Lead a post-live services team of customer-facing consultants.
• Drive AI adoption to enhance consultant productivity.
• Implement AI-assisted workflows for service delivery.
• Prepare and present Scopes of Work (SOWs) for clients.
• Manage a hybrid team of remote and in-office employees.
• Mentor employees for career advancement.
• Build and improve customer optimization processes.
• Collaborate with other departments to enhance customer journey.
• Understand client expectations throughout the customer lifecycle.
• Provide insights to improve product adoption and optimization.

Requirements

• B.A. or B.S. degree with 5+ years of customer service or consulting experience.
• 2+ years of management/leadership experience.
• Strong understanding of SQL and data manipulation.
• Experience with business intelligence and dashboard development.
• Knowledge of process automation and system integration using APIs.
• Strong project management skills.
• Proficiency in leveraging AI tools for workflow optimization.
• Curiosity for learning emerging AI technologies.
• Understanding of data structure and governance for AI.

Benefits

• Medical, dental, and vision insurance options.
• 401(k) with employer match.
• Flexible PTO policy.
• Company-paid life insurance and short/long-term disability.
• Parental leave and paid time off for volunteering.
• Employee reimbursement program for well-being and professional development.