Staff Product Manager, AI Search Experiences - Remote

Overview

ServiceNow is seeking a Staff Product Manager to lead AI search quality improvements across its enterprise search experiences, focusing on delivering fast, accurate, and contextually relevant results.

In Short

• Lead efforts in driving search quality improvements.
• Define content-related requirements for search.
• Optimize search relevance using AI/ML techniques.
• Translate data insights into compelling narratives.
• Analyze user behavior and query patterns.
• Develop experimentation strategies for search enhancements.
• Collaborate with cross-functional teams.
• Champion user needs in search enhancements.
• Maintain a strategic roadmap for search improvements.

Requirements

• 8+ years in Product Management focused on search technologies.
• Experience in content strategy and metadata optimization.
• Proven experience in AI/ML relevance tuning.
• Strong analytical skills and data proficiency.
• Ability to build partnerships across diverse teams.
• Exceptional data storytelling skills.
• Familiarity with search platforms and AI/ML frameworks.
• Strong communication skills.
• User-centered problem-solving approach.
• Understanding of natural language processing concepts.

Benefits

• Competitive salary and equity options.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.