Senior Technology Consultant - Remote

Overview

The Customer Outcomes Senior Technical Consultant is responsible for configuring the ServiceNow Platform based on leading practices to provide solutions that achieve customer outcomes, acting as a functional and technical expert in customer engagements.

In Short

• Participate in workshops to assess and establish future-state processes.
• Design and deliver ServiceNow solutions with a focus on long-term success.
• Oversee and test code developed by partners or customers.
• Advise on leveraging ServiceNow Platform capabilities for business improvement.
• Guide customers in completing necessary documentation.
• Provide feedback to product development based on customer experiences.
• Maintain skills and certifications relevant to the role.
• Must be creative and capable of running projects independently.
• Experience in professional services is required.
• Ability to travel up to 50% is expected.

Requirements

• 8+ years of experience in a professional services organization.
• Industry domain expertise is preferred.
• Strong analytical and problem-solving skills.
• Experience in integrating AI into workflows and decision-making.
• ServiceNow certifications in aligned workflows are a plus.

Benefits

• Flexible work arrangements.
• Inclusive work environment.
• Opportunities for professional growth and development.
• Support for diverse backgrounds and experiences.