Senior Technical Consultant - Security Operations - Remote

Overview

The Senior Technical Consultant for Security Operation Workflow at ServiceNow is a key member of the Customer Outcomes team, responsible for consulting with customers and configuring Security Operations products to enhance their business outcomes.

In Short

• Serve as the technical expert in configuring Security Operations using best practices.
• Support process definition and improvement through workshops with customers.
• Advise on leveraging ServiceNow Security Operation Solution capabilities.
• Lead design workshops and assist in documentation for technical solutions.
• Draft user stories and testing strategies while guiding customer approval.
• Provide oversight and training for future system administrators.
• Lead technical project delivery and ensure quality of solutions.
• Manage multiple complex projects and promote continuous improvement.
• Support sales activities as needed.
• Travel up to 50% annually based on customer needs.

Requirements

• ServiceNow Certified System Administrator and relevant certifications.
• 3+ years of experience in configuration and development.
• Ability to influence and consult in Security Operation environments.
• Experience with web technologies and SaaS solutions.
• Strong interpersonal skills and customer-centric attitude.
• Proven team player and ability to deal with cultural diversity.

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Inclusive workplace culture.
• Comprehensive health benefits.
• Equal opportunity employer.