Senior Staff Technical Product Manager, Profile & Personalization - Remote

Overview

Join ServiceNow as a Senior Staff Technical Product Manager, leading the product strategy and execution for User Profiling and Personalization, focusing on innovative AI-driven solutions to enhance customer and employee experiences.

In Short

• Lead product strategy and roadmap for user profiling and personalization.
• Define product requirements using creative techniques like user journey diagrams.
• Engage with stakeholders to gather insights and feedback.
• Analyze user data to identify improvement opportunities.
• Drive adoption of product features across business teams.
• Leverage AI and automation to enhance product offerings.
• Define and track key performance metrics for knowledge management.
• Manage product delivery in collaboration with engineering teams.
• Possess strong analytical skills and attention to detail.
• Excel in a fast-paced, dynamic environment.

Requirements

• 12+ years of Software Product Management experience.
• Experience with user profile management and personalization systems.
• Strong understanding of PII data and related policies.
• Experience in building consumer-grade self-service experiences.
• Team player with a collaborative attitude.
• Ability to deliver complex products efficiently.
• Strong reporting and analytical skills.

Benefits

• Competitive salary and equity options.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.