Senior Director, AMS Area Lead - Customer Excellence Group - Remote

Overview

The Senior Director will lead the Customer Excellence Group at ServiceNow, focusing on ensuring customer success in the CORE area, which includes Energy, Logistics, Transportation, and Utilities sectors. This role is pivotal in enhancing customer experiences through innovation and technology.

In Short

• Lead the Customer Excellence Group to ensure customer success.
• Drive innovation and leverage AI for customer solutions.
• Implement methodologies for scalable customer experiences.
• Collaborate with C-level executives and various teams.
• Align growth strategies with the sales team.
• Manage P&L and key business metrics.
• Build and manage high-performing teams.
• Foster a culture of creativity and innovation.
• Travel regionally for collaboration with leadership.
• Encourage inclusivity and diverse backgrounds in applications.

Requirements

• 10+ years in a leadership role within CORE sectors.
• Experience with AI integration in business processes.
• Proven SaaS or Cloud experience.
• Strong P&L management experience.
• Exceptional leadership and analytical skills.
• High Emotional Quotient (EQ) for team leadership.
• Willingness to travel regionally.
• Experience in consulting is a plus.
• Familiarity with AI tools for the industry is advantageous.

Benefits

• Competitive base pay and equity options.
• Variable compensation based on performance.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.