As a Senior Digital Product Manager within the Digital Experience team, you will play a pivotal role in developing and executing the product strategy for the website key pages, focusing on enhancing the customer experience across their journey.
In Short
Define product vision and strategy informed by insights and customer pain points.
Translate strategy into a multi-quarter product roadmap.
Develop an experimentation plan to test and iterate.
Lead cross-functional collaborations with various stakeholders.
Manage the product lifecycle end-to-end.
Establish and maintain relationships with internal and external stakeholders.
Gather and prioritize requirements into executable features.
Deliver seamless digital user experiences across customer touchpoints.
Communicate product status and ROI to stakeholders.
Drive a customer-centric focus in product development.
Requirements
8+ years of experience as a Product Manager, preferably in B2B Enterprise.
Experience in integrating AI into work processes.
Strong oral and written communication skills.
Ability to work in a fast-growing international environment.
Growth mindset and collaborative skills.
Content Management Experience is a plus.
Self-starter with strong critical thinking abilities.
Passion for building great user experiences.
Ability to learn technology quickly.
Big picture thinking combined with business acumen.
Benefits
Base pay of $135,300 - $236,800, plus equity and variable compensation.
Health plans including flexible spending accounts.
401(k) Plan with company match.
Flexible time away plan and family leave programs.
Inclusive work environment valuing diverse backgrounds.
Join ServiceNow as a Digital Product Manager to bridge Global Field Marketing and Digital Experience teams, focusing on strategic and tactical responsibilities.