Product Manager - Digital Experience - Remote

Overview

Florida Blue is looking for a Product Manager to work with leadership to shape and drive digital channel advancements, redefining the healthcare experience of our constituents. This position requires an inspirational, high-energy leader who will advocate and push our digital experience to the next level and unlock breakthrough customer and business results. The Product Manager represents the Digital channel and maintains collaborative relationships with stakeholders across the organization to promote channel engagement and serves as liaison on work requests. They work closely with segment and functional leadership and execution teams to drive results for major digital user experience initiatives from initial problem definition through go-to-market. The Product Manager applies advance knowledge of product management and/or development and general knowledge of user experience disciplines, the health insurance industry, and lean process thinking to lead large customer initiatives that span multiple functional areas and represent significant investment spend. The Product Manager brings fresh thinking to the experience team and is willing to challenge the status quo and create a best in class user experience. The Product Manager leads work to assess and benchmark the current experience vs best-practices within and outside the health insurance industry. In addition, this role demonstrates, in a compelling fashion, ROI/cost-benefit rationale for the experience roadmap. Collaborates closely with team members to craft extraordinary user experiences across multi-modal products and platforms.

In Short

• Plan and oversee large scale user experience digital transformation initiatives.
• Gather business insights and assess Digital impacts to build a Product strategy.
• Prioritize and maintain backlog in alignment with product vision and strategy.
• Serve as the lead, partnering closely with Executive Sponsor(s) and segment leadership.
• Lead experience metric definition to translate user expectations into KPIs.
• Conduct cost/benefit assessments for initiatives.
• Manage risk by establishing project management processes.
• Guide initiatives through steering and formal gate request processes.
• Mentor junior team members.
• Maintain collaborative relationships with stakeholders across the organization.

Requirements

• 6+ years related work experience.
• Strong understanding of user experience (ux) design principles.
• Experience leading teams in a matrixed environment.
• Strong business acumen and knowledge of health care.
• Ability to influence business decisions and directions.
• Experience building a Product strategy and roadmap.
• Ability to balance user needs, technical constraints, and business objectives.
• Strong communication skills.

Benefits

• Medical, dental, vision, life and global travel health insurance.
• Income protection benefits.
• Leave programs to support personal circumstances.
• Retirement Savings Plan includes employer match.
• Paid time off, volunteer time off, and holidays.
• A comprehensive wellness program.