Remote Otter LogoRemoteOtter

Digital Experience Manager - Remote

Posted 9 weeks ago
Product
Full Time
Australia

Overview

The Digital Experience Manager will oversee the end-to-end customer experience across digital channels, leading a team of experts in UX and analytics to drive digital transformation and strategic growth.

In Short

  • Manage the end-to-end customer experience on digital channels.
  • Oversee the digital products’ strategy and engage cross-functional stakeholders.
  • Set and measure digital channel performance against KPIs.
  • Develop overarching experience principles for the Digital team.
  • Lead a team of analysts with expertise in UX and analytics.

Requirements

  • Bachelor's degree in computer sciences or related field.
  • In-depth knowledge of the digital space, including UX and Data Analytics.
  • Proven experience in leading teams and managing products/projects.
  • Strong understanding of digital design standards and usability.
  • Hands-on experience with website and analytics tools.

Benefits

  • Additional paid work-life balance days.
  • Paid community volunteer days.
  • Access to employee discounts and health initiatives.
  • Flexible and diverse working environment.
  • Career development opportunities.
Beyond Bank Australia logo

Beyond Bank Australia

Beyond Bank Australia is one of the largest customer-owned mutual banks in Australia, with a rich credit union heritage. Serving over 300,000 customers through more than 40 branches across five states, the bank is dedicated to being the best relationship bank for its customers and communities. As a certified B Corp, Beyond Bank operates with a strong commitment to sustainability and community empowerment. The organization fosters a friendly, inclusive, and supportive work environment, encouraging continuous professional development and aligning its operations with core values such as customer obsession, shared ambition, and championing sustainability.

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