Senior Business Process Consultant for Financial Services Operations - Remote

Overview

The Senior Business Process Consultant (BPC) role focuses on building trusted relationships with customers while delivering exceptional consulting and managing process improvements in the Financial Services sector.

In Short

• Lead and manage end-to-end process improvements.
• Specialize in ServiceNow offerings for career advancement.
• Translate business requirements into functional specifications.
• Coach and mentor junior team members.
• Design efficient workflows based on ServiceNow capabilities.
• Draft user stories and train customers on best practices.
• Provide feedback to product development teams.
• Maintain skills and certifications in CSM and FSO.
• Travel up to 50% for customer engagements.
• Collaborate effectively with diverse teams.

Requirements

• 8+ years of experience in a professional services organization.
• Industry expertise in CSM and FSO.
• Experience with AI integration in workflows.
• Creative problem-solving skills.
• Strong collaboration skills.
• ServiceNow certifications related to workflows.
• Advanced English proficiency.

Benefits

• Flexible work environment.
• Opportunities for career advancement.
• Supportive team culture.
• Access to ongoing training and development.
• Health and wellness benefits.