Security Incident Remediation - Staff Program Manager - Remote

Overview

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. This role provides an opportunity for a very large impact by directly enabling the improvement of the state of ServiceNow’s security for the whole company and our customers.

In Short

• Establish and maintain documentation and processes for MSI Recovery activity.
• Document Recovery findings and employ data analysis skills.
• Meet with stakeholders to agree on resolution paths.
• Serve as a key point of contact for Recovery item owners.
• Track the status of Recovery items and ensure accountability.
• Report regularly on Recovery item status to senior management.
• Collaborate with cross-functional teams on Recovery strategies.
• Develop strong communication channels across the organization.
• Improve the security of the ServiceNow platform and infrastructure.

Requirements

• 8+ years of experience as a Business System Analyst or similar role.
• High motivation to own and drive change.
• Experience in incident response at a global company.
• Excellent oral and written communication skills.
• Experience developing and maintaining business process documentation.
• Experience with large complex datasets.
• Familiarity with the security incident response lifecycle.

Benefits

• Opportunity to make a significant impact on security.
• Work with a global leader in innovative technology.
• Collaborative and inclusive work environment.