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Optimization Analyst - Remote

Posted 15 weeks ago
All others
Full Time
NC, USA

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Overview

The Optimization Analyst will be part of a forward-thinking Global Learning and Development organization, focusing on providing efficient process solutions and optimizing workflows using innovative technology.

In Short

  • Develop Airtable bases with automation.
  • Configure the ServiceNow platform.
  • Evaluate and optimize processes.
  • Manage data including pivots and design formatting.
  • Conceptualize LMS integrations.
  • Operationalize cohort management tools.
  • Manage stakeholder relationships.
  • Conduct consultations and needs analysis.

Requirements

  • Experience integrating AI into work processes.
  • Automation mindset for efficiency.
  • Experience with Javascript for database automation.
  • Knowledge of project management principles.
  • Experience in requirements gathering and documentation.
  • Familiarity with process improvement methodologies.
  • Proficiency in data management and analytics.
  • Excellent communication and customer service skills.
  • Experience in Learning & Development is a plus.
  • Adaptability to change and new tools.

Benefits

  • Dynamic and collaborative work environment.
  • Opportunities for professional growth.
  • Inclusive workplace culture.
  • Flexibility in work arrangements.
ServiceNow logo

ServiceNow

ServiceNow, founded in 2004 in San Diego, California by visionary engineer Fred Luddy, has grown into a global market leader in innovative AI-enhanced technology. With a customer base exceeding 8,100, including 85% of the Fortune 500®, ServiceNow offers a powerful cloud-based platform that connects people, systems, and processes. The company is dedicated to empowering organizations to work smarter, faster, and better, and is on a mission to make the world work better for everyone.

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