Director, Platform & AI Strategic Operations - Remote

Overview

ServiceNow is seeking a Director, Platform & AI Strategic Operations to shape the direction of Platform and AI, focusing on strategic guidance, operational excellence, and management.

In Short

• Lead strategic initiatives leveraging AI in workflows.
• Manage large-scale operations and cross-functional projects.
• Establish operational cadences aligned with business goals.
• Support the growth of a high-performing team.
• Provide executive-level recommendations based on data.
• Collaborate with various stakeholders for strategic alignment.
• Focus on long-term outcomes and portfolio-level planning.
• Communicate effectively at the executive level.
• Drive cross-matrixed initiatives to measurable outcomes.
• Support learning and development for operations practitioners.

Requirements

• 12-15 years of experience in technology strategy or management consulting.
• Experience integrating AI into decision-making processes.
• Proven track record in managing large-scale operations.
• Exceptional communication and collaboration skills.
• Strong data-informed problem-solving abilities.
• Ability to manage detailed operational execution.
• Experience scoping and executing business projects.
• Deep understanding of enterprise technology workflows.
• Ability to influence and guide teams.
• Strong verbal and written communication skills.

Benefits

• Flexible work environment.
• Opportunities for professional growth and development.
• Inclusive workplace culture.
• Access to cutting-edge technology and resources.
• Competitive compensation package.
• Comprehensive health benefits.
• Work-life balance support.
• Collaboration with industry leaders.
• Engagement in innovative projects.
• Networking opportunities across the organization.