Director, Customer Engagement Strategy and Operations - CxO Advocate - Remote

Overview

This role is an extraordinary opportunity to partner with Executive Practitioners to elevate CxO engagements and curate a customer engagement strategy that enhances ServiceNow's impact.

In Short

• Own the Customer Engagement Strategy focusing on increasing wallet share.
• Collaborate with regional sales teams to determine customer engagement.
• Attend customer meetings and capture key takeaways.
• Deepen strategic relationships with customers and partners.
• Create and execute an events engagement strategy.
• Guide executive-level special projects for customer engagement.
• Build consensus among high-powered stakeholders.
• Manage change and ambiguity effectively.
• Influence and motivate diverse stakeholder groups.
• Proficient in PowerPoint, Excel, PowerBI, and Dynamics.

Requirements

• 12+ years of experience in consulting, executive engagements, or sales.
• Passion for understanding customer needs.
• Experience interacting with CxOs and storytelling.
• Ability to build and guide high-performing teams.
• Superb communication skills.
• High energy and disciplined execution skills.
• Ability to thrive in a dynamic environment.
• Experience in cloud/enterprise SaaS/software industry.
• Strong problem-solving mindset.
• Ability to manage executive presence.

Benefits

• Base pay of $189,100 to $331,000, plus equity and variable compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan.
• Family leave programs.