Director of Strategic Customer Engagement - Remote

Overview

The Director of Strategic Customer Engagement is responsible for developing and managing high-impact customer engagement strategies. This role is crucial in fostering strong relationships with key customers, partners, and internal stakeholders, gathering valuable insights, and driving product innovation and retention.

In Short

• Define program objectives, metrics, and success criteria for all strategic programs
• Develop and manage budgets for customer engagement activities
• Continuously improve program effectiveness and measure impact on business goals
• Ensure proper feedback loops and tracking of customer commits and feature requests
• Establish and oversee Customer Advisory Board (CAB)
• Facilitate regular CAB meetings to gather feedback on product vision
• Develop and maintain an executive sponsorship program
• Ensure proper reporting and visibility between leadership team, revenue, and product & engineering
• Create program for early access and private technical preview programs
• Track and report on technical preview and developer engagement activities

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Product Management, or related technical field
• 5+ years of experience in Customer Success, Customer Engagement, Product Management, or similar roles
• Strong understanding of B2B customer relationships and enterprise software industry
• Excellent communication and interpersonal skills
• Proven track record of developing successful customer engagement programs
• Experience with customer engagement, CRM software, data analysis tools, and project management platforms

Benefits

• Three week's paid time off on top of 12 paid holidays
• Gym membership subsidy
• Medical and dental insurance
• Pet insurance
• Employee Assistance Program
• College Savings Plan
• Travel assistance
• 401(k) with up to 4% employer match