Business Product Manager - Remote

Overview

The Business Product Manager will drive the strategy, development, and implementation of technology tooling, services, and solutions within Customer Support and Services, focusing on self-service capabilities.

In Short

• Lead the strategic vision for self-service capabilities.
• Collaborate with senior leadership for integration opportunities.
• Oversee design and deployment of scalable solutions.
• Manage multiple projects ensuring timely delivery.
• Stay updated on AI technologies and methodologies.
• Engage with cross-functional teams for tailored solutions.
• Ensure compliance with data privacy regulations.
• Experience in product lifecycle and agile practices.
• Strong communication skills and analytical mindset.
• Work with a distributed team.

Requirements

• 8+ years in product management.
• Experience with AI integration in workflows.
• Ability to lead and coach team members.
• Strong knowledge of AI/ML techniques.
• Exceptional verbal and written communication skills.
• Technical skills with ServiceNow platform.
• Analytical and data-oriented mindset.
• Ability to manage backlogs and user stories.
• Experience in delivering scalable enterprise services.
• Bias for action in ambiguous contexts.

Benefits

• Base pay of $163,600 - $286,300 plus equity.
• Variable compensation and comprehensive benefits.
• Flexible spending accounts and 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations and flexible time off.
• Family leave programs.
• Health plans with various options.
• Support for a distributed work environment.
• Inclusive and accessible hiring process.
• Equal opportunity employer.