AI Business Product Manager - Remote

Overview

The AI Business Product Manager will focus on data science and product analytics to enhance customer support and services through AI-driven insights.

In Short

• Analyze customer service interaction data and AI performance.
• Translate analytical findings into product requirements.
• Collaborate with product managers and engineering teams.
• Support the development of KPIs for AI response effectiveness.
• Identify patterns and areas of opportunity through data analysis.
• Document analytical processes and findings.
• Communicate insights to stakeholders.
• Drive continuous improvement through experimentation.

Requirements

• Experience integrating AI into work processes.
• Proficiency in SQL and data visualization tools.
• Familiarity with Python or R for data analysis.
• Ability to analyze complex datasets.
• Excellent documentation and communication skills.
• Curiosity and proactive mindset towards data exploration.
• Experience building products using algorithms.
• 5+ years in a business or product analyst role.
• Bachelor's degree in a relevant field.

Benefits

• Flexible work arrangements.
• Inclusive workplace culture.
• Opportunities for professional growth.