AI Architect, ITSM - Remote

Overview

The AI Architect will play a crucial role in enhancing customer experiences through AI-first implementations at ServiceNow, a leader in AI technology.

In Short

• Collaborate with cross-functional teams to design and pilot AI-first solutions.
• Provide technical guidance to early adopter customers.
• Stay updated on industry trends in Generative AI and Agents.
• Contribute to thought leadership and documentation.
• Design and validate AI-specific agents with business units.
• Drive pilots with early adopter customers.
• Reduce time-to-first-use for customers.
• Work effectively in a fast-paced environment.
• Communicate technical concepts to non-technical audiences.
• Travel up to 50% annually.

Requirements

• 5+ years of solution architecture experience in AI.
• Experience in developing AI use cases from prototyping to production.
• ServiceNow Certified System Administrator is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with Agile methodologies.
• Strong industry connections to drive business growth.
• Customer-focused mindset.
• Ability to work independently or as part of a team.
• Commitment to delivering high-quality results.

Benefits

• Competitive salary with equity options.
• Flexible spending accounts and health plans.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.