Customer Service Specialist / Dispatcher - Remote

Overview

The Customer Service Specialist / Dispatcher will coordinate with subcontractors and clients to ensure outstanding service delivery and effective scheduling.

In Short

• Work with a national subcontractor network to support customers.
• Assign work and coordinate schedules with clients.
• Communicate real-time information between technicians and clients.
• Prepare and monitor daily work lists and create work orders.
• Document service repair details and manage incoming calls.
• Build and maintain strong client relationships.
• Present proposals for quoted work.
• Flexible hours and overtime may be required.
• Requires strong administrative and communication skills.
• Fast-paced, solution-oriented work environment.

Requirements

• Outstanding customer service and relationship building skills.
• Proven dispatch or call center experience.
• Experience in delivering client-focused solutions.
• Ability to manage multiple projects with attention to detail.
• Excellent listening, negotiation, and communication skills.

Benefits

• Competitive pay with incentive opportunities.
• Paid time off and holiday pay.
• Medical, dental, and vision insurance programs.
• 401(k) retirement savings plan with matching contributions.
• Life insurance options for employees and families.
• Short-term and long-term disability insurance options.
• Supplemental benefit programs available.
• Training opportunities through Experts University.
• Career development opportunities.