IT Generalist - Remote

Overview

Serve Robotics is seeking an IT Generalist to keep our day-to-day operations running smoothly. You’ll set up and maintain hardware, software, and networks for our growing team, and ensure availability, security, scalability, and reliability across our infrastructure.

In Short

• Install, configure, and troubleshoot employee hardware.
• Support IT break/fix and technical support requests.
• Support implementation of IT Service desk automation.
• Manage user accounts and technical onboarding/offboarding.
• Maintain office networks and internet connections.
• Collaborate with security teams for cybersecurity best practices.
• Automate tasks using scripting or DevOps practices.
• Work with vendors to manage IT contracts and repairs.
• Document IT standards and provide day-to-day support.
• Support both internal corp IT and production operation needs.

Requirements

• 4+ years in IT support or administration.
• Familiarity with Windows, macOS, and Linux environments.
• Experience configuring networks and troubleshooting issues.
• Hands-on experience with Google Workspace management.
• Experience managing domain settings and email routing.
• Experience with Google Cloud Platform and GitHub administration.
• Functional knowledge of identity management systems.

Benefits

• Work with a diverse and agile team.
• Opportunity to solve real-world problems with robotics.
• Contribute to the future of robotic deliveries.