Customer Onboarding Manager – SaaS Platform - Remote

Overview

Customer Onboarding Manager leads onboarding for global enterprise clients onto SaaS platform. This is a remote contract-based position which is required to support clients in Europe time zone.

In Short

• Lead enterprise client onboarding from kickoff to deployment, ensuring a smooth rollout
• Act as a trusted advisor, recommending best practices for setup, governance, integrations, and scaling
• Host client meetings and workshops to support platform adoption and collaboration workflows
• Support workspace migrations, including multi-account consolidations and divestitures
• Provide technical support related to APIs, automation, and integration workflows (with support from technical teams)
• Monitor progress and proactively assist clients between touchpoints to ensure adoption success
• Continuously stay up-to-date on onboarding playbooks, internal tools, and enablement materials

Requirements

• At least 3 years of experience in customer onboarding, customer implementation, technical consulting, or enterprise customer success
• Strong client-facing communication skills with the ability to explain technical concepts to non-technical users
• Working knowledge of SaaS platforms, APIs, and enterprise integrations
• Organized, proactive, and able to manage multiple onboarding projects in parallel
• Strong in English communication; comfortable working across time zones with European clients and technical teams
• Self-motivated and comfortable in a fully remote environment

Benefits

• This is your chance to build your career in a growing data-driven and AI industry.