Customer Onboarding Specialist – SaaS Platform - Remote

Overview

The Customer Onboarding Specialist will lead onboarding for global enterprise clients onto a SaaS platform. This is a remote part-time position (around 15-20 hours per week) which is required to support clients in the Europe time zone.

In Short

• Lead enterprise client onboarding from kickoff to deployment, ensuring a smooth rollout.
• Act as a trusted advisor, recommending best practices for setup, governance, integrations, and scaling.
• Host client meetings and workshops to support platform adoption and collaboration workflows.
• Support workspace migrations, including multi-account consolidations and divestitures.
• Provide technical support related to APIs, automation, and integration workflows (with support from technical teams).
• Monitor progress and proactively assist clients between touchpoints to ensure adoption success.
• Continuously stay up-to-date on onboarding playbooks, internal tools, and enablement materials.

Requirements

• At least 3 years of experience in customer onboarding, customer implementation, technical consulting, or enterprise customer success.
• Strong client-facing communication skills with the ability to explain technical concepts to non-technical users.
• Working knowledge of SaaS platforms, APIs, and enterprise integrations.
• Organized, proactive, and able to manage multiple onboarding projects in parallel.
• Strong in English communication; comfortable working across time zones with European clients and technical teams.
• Self-motivated and comfortable in a fully remote environment.

Benefits

• Work in a leading Data and AI engineering and solutions company.
• Opportunity to enhance economic and social lives of customers via technology.
• Join a diverse mix of talent in a culture that encourages learning and growth.
• Be part of a global consulting practice known for innovation and integration.