Bilingual Customer Service Representative (English/French) - Remote

Overview

The Bilingual Customer Service Representative will be the first point of contact for customers’ inquiries, providing exceptional service across multiple communication channels.

In Short

• Handle incoming customer interactions through voice, email, webchat, and social media.
• Provide accurate and timely responses adhering to call quality standards.
• Participate in ongoing training and team-building activities.
• Collaborate with team members to enhance service delivery.
• Document customer interactions and maintain quality assurance scores.
• Cross-sell products and services where applicable.
• Work in a fast-paced environment with a flexible schedule.
• Engage with management for support and guidance.
• Complete initial and ongoing training to refine skills.
• Contribute to special projects as assigned.

Requirements

• 1+ years of customer service experience preferred.
• Proficiently bilingual in spoken and written English/French.
• Strong communication and interpersonal skills.
• Detail-oriented with a positive demeanor.
• Familiarity with Microsoft Office Suite and customer service software.
• Ability to work varied shifts, including weekends.
• Experience in a contact center is an asset.
• Calm and empathic approach to customer interactions.
• Willingness to learn and adapt in a dynamic environment.
• Experience with Five9, Verint, and Salesforce is an asset.

Benefits

• Competitive hourly wage.
• Flexible full-time schedule.
• Inclusive and supportive workplace culture.
• Opportunities for ongoing training and development.
• Team-building activities and events.
• Potential for career advancement.
• Work remotely from anywhere in Canada.
• Engaging work environment with a focus on community.
• Employee recognition programs.
• Health and wellness initiatives.