Junior Benefits Specialist (Part Time On Call) - Remote

Overview

As a Part Time On-Call Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families.

In Short

• Identifies and coordinates advocacy on behalf of Veterans, Active and reserve service members, or their Family members.
• Determines the nature of the inquiry to provide accurate and concise answers.
• Provides information requested or refers the client to appropriate military or community resources.
• Provides prompt and empathetic communication with the customer via phone and email.
• Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites.
• Respond to complex questions that require detailed research and understanding of DOD and VA policies and regulations.
• Documents all client interactions in a CRM program.
• Facilitates retirement estimate calculations utilizing related software, if applicable.

Requirements

• A U.S. citizenship.
• A NACI submittal with favorable adjudication.
• A Bachelor's degree required.
• A minimum of three (3) years of experience administering benefits programs.
• Excellent verbal and written communication skills.
• Strong understanding of Veteran Affairs benefits and compensation programs.
• Good analytical and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to be an active listener who can adapt to caller persona.
• Proficient with Microsoft Office Suite or related software.
• Customer Service experience.
• Ability to work self-sufficiently and productively.
• Experience with Military Benefits is a plus.

Benefits

• Support and work with a passionate, talented, and diverse team.
• Opportunity for immediate consideration upon application.
• Comprehensive benefits package including health, retirement, and more.
• Engagement with clients across various sectors.
• Professional development opportunities.
• Work in a supportive environment that values contributions.
• Flexible work arrangements.
• Access to resources and tools for success.
• Encouragement of work-life balance.
• Commitment to diversity and inclusion.