Clinical Operations Manager, Western Region - Remote

Overview

The Clinical Operations Manager (COM) will partner with the field team to support and facilitate product education and training for users of Sequel’s insulin pump. Responsibilities will include ensuring the progression of the training journey for users prescribed our insulin pump technology and serve as the liaison between Sequel and contracted product trainers/centers to coordinate and initiate a seamless product training experience for product users.

In Short

• Support a region comprised of 16 territories.
• Monitor and track the progression of customer training journeys.
• Identify bottlenecks and work with the field team to find solutions.
• Ensure training documents are uploaded in Salesforce for auditing.
• Support external trainers and training centers.
• Manage contracting processes and track contract expirations.
• Assist with trainer certification and onboarding in Salesforce.
• Communicate updates to contracted trainers in a timely manner.
• Process invoices and monitor utilization for trainers.
• Collaborate with sales leadership to optimize training experiences.

Requirements

• A valid professional license in RN, RD, PA, NP, or Pharmacist.
• Certified Diabetes Care and Education Specialist (CDCES) preferred.
• 3+ years of experience in diabetes education.
• Excellent communication and collaboration skills.
• Attention to detail and accuracy.
• Strong organizational and problem-solving skills.
• Ability to function in a fast-paced environment.

Benefits

• 401k plan with 6% company match and immediate vesting.
• Capped out-of-pocket insulin costs and GLP-1 coverage.
• Multiple medical plans, including employer-paid options.
• Vision and dental plans.
• Flexible PTO and generous paid holidays.
• Supportive company culture focused on employee well-being.